Author Topic: Contact information.  (Read 323 times)

Offline mugginsjm

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Contact information.
« on: April 27, 2021, 15:27:03 pm »
Hi
For some weeks now I have been sending emails via the website response form regarding licence purchase.
As yet I have received no response. Is there any other way to make contact?
thanks
John

Offline dh42

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Re: Contact information.
« Reply #1 on: April 27, 2021, 17:34:26 pm »
Hello

Usually, Andy reply some hours later (max 24/48H) so I think that a problem has occurred with the Website when you purchase the licence.

I'll point this out to Andy, with your Email address so He can verify what happens.

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David

Offline mugginsjm

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Re: Contact information.
« Reply #2 on: May 01, 2021, 08:30:40 am »
Hi
I still have had no response.
thanks

Offline dh42

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Re: Contact information.
« Reply #3 on: May 01, 2021, 22:16:11 pm »
Hello

Same for me, not yet reply from Andy ...

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David

Offline dh42

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Re: Contact information.
« Reply #4 on: May 03, 2021, 00:16:53 am »
Hello

A guy on the French forum order for a licence yesterday, and it receive it few hours later.

I think your order as not working (it's not the first time) ... try to retry if you have had no reply from Andy.

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David
« Last Edit: May 03, 2021, 01:48:16 am by dh42 »

Offline lloydsp

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Re: Contact information.
« Reply #5 on: May 03, 2021, 00:33:31 am »
How does he go about that, without paying twice, David?

Lloyd
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Offline dh42

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Re: Contact information.
« Reply #6 on: May 03, 2021, 01:44:43 am »
I assumed that the money had not been taken from the account? ... if it is the case, so maybe the license is in spam box.

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David

Offline mugginsjm

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Re: Contact information.
« Reply #7 on: May 03, 2021, 18:35:02 pm »
The site says: "For academic or non-profit organsiations, please contact us for pricing."
I have tried to contact many times these last few weeks but no response.
Time to give up I think
thanks
John

Offline dh42

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Re: Contact information.
« Reply #8 on: May 04, 2021, 02:21:37 am »
Hello

Ah Ok, I did not understand, I thought you have made an order ... so I pointed Andy in the wrong direction ;  I'll ask Andy again ;)

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David



Offline dh42

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Re: Contact information.
« Reply #9 on: May 04, 2021, 02:29:37 am »
Done, new mail sent to Andy

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David

Offline mugginsjm

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Re: Contact information.
« Reply #10 on: May 09, 2021, 07:27:56 am »
I tried the contact form again but still no response.
I check my spam folder every day as well.
Is there another way?

Offline EddyCurrent

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Re: Contact information.
« Reply #11 on: Yesterday at 09:31:24 »
Hopefully this will be addressed very soon.
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